Website Hosting & Support
Launching your website is just the beginning. From bug fixes and content updates to performance improvements and plugin maintenance, we’re here to keep things running smoothly—so your team can focus on what’s next instead of what’s broken.
Start with a Website Checkup
Our technical website audit helps identify the functional problems holding your site back. We’ll flag issues that impact performance, accessibility, and user experience—and offer practical recommendations to get things running smoothly again.
Our Website Maintenance & Support Packages
Support is available to both our existing website clients and new clients looking for a reliable partner to maintain their site. For clients we’ve built websites for, support is an optional (but highly recommended) part of the agreement. Think of it like taking your Subaru back to the dealer for routine maintenance—they know the ins and outs of your model and can spot issues before they become problems.
But even if we didn’t build your site, we can still help keep it running smoothly. Our support packages are designed to extend the life of your website, improve performance over time, and give you peace of mind knowing you have a team in your corner when something needs attention.
The Benefits of a Support Package
Proactive Monitoring and Issue Resolution
Our team continuously monitors your website for performance, security, and functionality. We identify potential issues before they become major problems, ensuring that your site remains fast, reliable, and secure. From broken links to security vulnerabilities, we address issues swiftly to prevent downtime or data loss.
Regular Updates and Security Patches
We ensure your website stays up-to-date with the latest software versions and security patches. This proactive approach minimizes the risk of cyberattacks and keeps your website functioning at its best.
Performance Optimization
Our experts optimize your website to improve load times, enhance user experience, and ensure scalability as your business grows. We make sure your site meets modern web standards and provides a seamless experience across devices.
Customized Support Plans
Every business is unique, which is why we offer customizable support plans to fit your specific needs. Whether you need daily monitoring or monthly updates, we work with you to create a plan that keeps your website performing at its peak.
Dedicated Team
With Matchbox Design Group, you get a dedicated team of developers and support specialists focused on your website’s ongoing success. We partner with you to understand your goals and make sure your digital presence aligns with your business objectives.
Support Services
We’ve got you covered.
We provide hands-on, long-term support for clients who want a fast, secure, and functional website—day in and day out.
WordPress Websites
Shopify Websites
UI/UX Design
Custom Development
CMS Setup & Content Migration
Website Support
Search Engine Optimization (SEO)
Our website was outdated and stagnating until we partnered with Matchbox. Their team completely transformed our web presence—lead generation has doubled (if not quadrupled), and our search rankings have skyrocketed. Thanks to their SEO guidance, we’ve gone from barely visible to owning top spots on Google.
Alex Kinkade
StreamTech Engineering
Schedule a free consultation.
Questions?
If your site feels outdated, loads slowly, throws errors, or has you Googling how to fix things more often than you’d like—it’s probably time for support. Even if nothing’s obviously “broken,” regular maintenance helps prevent issues before they happen and keeps your site performing at its best. Support is especially helpful if your team is too busy to handle updates or just wants peace of mind knowing there’s a go-to team ready when something comes up.
We’re happy to help with one-off fixes or smaller requests, especially if you’re just getting to know us. That said, our ongoing support plans are the best way to stay ahead of issues and keep your site in great shape over time. We can always start with a quick task or a functional audit to get a feel for your site—and then talk about what level of ongoing support would make the most sense for your team.
We do our best to respond to support requests quickly—typically within one business day—and most standard updates are completed within a few days. For larger updates or more complex tasks, we’ll give you a realistic timeline and keep you updated on progress. You’ll never be left wondering what’s happening or when something will be done—we believe communication is just as important as the work itself.
Not at all! While support is something we often provide to clients after a website launch, we also work with teams who are looking for a dedicated support partner—regardless of who built their site. If you have a WordPress site (or something similar) and you need help managing, maintaining, or improving it, we’re happy to jump in and help you out.
Latest Insights
We are a St. Louis digital marketing agency who specializes in website development. Our custom-built websites are engineered with precision to create a seamless front-end experience for your users. This means making sure that your site is functional, responsive and accessible to all.
Equally as important is making sure that your team is able to easily update and manage the back-end of your site. You should be able to quickly and easily make edits to your content without wanting to throw your laptop across the room in frustration. We do this by creating custom templates on WordPress that provide you with an easy-to-navigate user interface and virtually limitless plugin integrations. Simply put, we make website management easy.Schedule a Free Consultation!
What Is Website Development?
Website development is the process of building a website which often includes technical tasks such as setting up hosting, configuring network security, creating a staging environment, and writing markup and programming language. Now before your eyes start to glaze over too much, we’ll break these tasks down into real human language:
- Hosting – This is the process of setting up your website on a server where files such as code, images, and content live. Similar to building a new home, you must first find a suitable plot of land before construction can start. The same goes for websites except that the plot of land is a web server.
- Network Security – This is the process of making sure that your website is secure and isn’t prone to data breaches. It’s basically like hiring an invisible squad of digital security guards to prevent unauthorized access, misuse, or theft.
- Staging Environment – This is essentially your website in its final form before it actually goes live. A staging environment allows us to enter content and deploy changes without it ever touching an end-user.
- Markup Language (HTML & XML) – This is a computer language that uses tags to define elements within a document. It’s readable by both humans and machines meaning that it uses standard words such as <head> and <body>.
- Programming Language (C++, Java, Perl, and PHP) – This language consists of a set of commands, instructions, and other syntax used to create a software program. This is usually what most people think of when they envision “code” which often looks like some kind of crazy gibberish or alien language.
Congrats you’re now a developer! Just kidding… If only it were that easy. There’s obviously a lot more to it than that, but at least now you have a better grasp on the basics. Think of it this way – the design is the blueprint or building instructions, then development is the process of putting all the pieces together to create the actual structure.
Our St. Louis Website Development Process
Our goal is to help break down each phase of our website building process in a way that is easy to understand and digest. With that being said, development is usually the most challenging to break down due to its technical nature. We’ve done our best to outline each step in our process, but if any part below doesn’t make sense, we encourage you to reach out to us so that we can help provide further clarification.
What Makes Our Website Development Services Different?
There are a million and one ways to develop a website. The decision of which method to choose and how to make it happen is the job of the development team. Your job is simply to choose a team that you want to hand over that responsibility to. Well, maybe simple isn’t the right word. We realize that there’s a lot of weight on that decision, which is why we’ve outlined exactly what sets us apart to help you decide if we’re the right tech nerds for the job.
Trust
Trust is the foundation of a successful partnership. We help to build this trust early on by providing transparency into our process and making sure that you receive the updates you need to feel confident in the progress of your site. Then we continue to build upon this trust by consistently delivering on our promises.
Communication
It may sound cliche, but communication truly is key. The dev process can be where clients feel the most “in the dark” if not properly informed. We make sure this doesn’t happen by always keeping you in the loop with important status updates. We’ll give you all the key points without diving too deep into any unnecessary details.
Problem Solving
You know those people who love Sudoku puzzles and algebra equations? Well, that’s the type of people we have on our dev team – problem solvers. Computers and the internet are always updating which means that you need a team that’s able to adapt and respond efficiently to those updates. Our team is not only equipped with these necessary skills but they embrace challenges with open arms.
Matchbox helped us tweak and update different sections of the site, making it be the best that it could possibly be. The previous website didn’t show a secure connection when it came to making registrations or donations. Many people told us that they would not be registering or donating because of the security issue. The current website features secured registration and sponsorship areas, completely changing how people communicate with us. Matchbox is always willing to step up to the plate and add value wherever they can.
Director of Development
Haitian Food Relief Nonprofit
Contact Matchbox Design Group Today!
If your website could use a refresh, if you’re looking to drive more traffic to your site, or you would like to submit a guest post, fill out the form below and we’ll contact you to learn more about your digital needs.